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FAQ'S

GENERAL QUESTIONS

  • WHAT IS ENCHANTED FANDOM BOX? Enchanted Fandom is a monthly subscription box for Fandom Lovers. Each monthly box includes 7+ items related to that months theme 
  • DO I HAVE TO SIGN UP FOR A SUBSCRIPTION? No, you can buy a one time monthly box (gift) or a Monthly subscription box. 
  • HOW DOES SUBSCRIPTIONS WORK? When you subscribe to Enchanted Fandom, you receive a box every month. Boxes are usually shipped between the 15th and the 25th of the month, year round. 
  • I AM A SUBSCRIBER. CAN I SKIP A MONTH? No, sorry. But you can cancel your membership anytime and restart it again anytime as well. 
  • I SUBSCRIBED THIS MONTH. WILL I GET THIS MONTH'S BOX? You will receive next month's box. The cutoff day is the last day of the month before. If you subscribe on the first of the month or after, you will receive the following month's box. Example: You subscribe on June 16th. You will receive July's box, which will ship out between July 15th and July 25th.
  • WHAT IS A THEME?  Themes might be based on Movies, TV Shows, Books, pop-culture, etc. Then we search high and low for some amazing, high quality items that all go with that theme. 
  • WHAT AGES ARE ENCHANTED FANDOM BOXES SUITABLE FOR?  The boxes are suitable for ages 13 to infinity.   

BILLING, COST, PAYMENT, PRICING

  • HOW MUCH DOES ENCHANTED FANDOM COST? Enchanted Fandom offers three plans for you to choose from:  A one time purchase at $40 or billed monthly at $37 each month
  • WHEN WILL THE PAYMENT BE DEDUCTED FROM MY ACCOUNT? Accounts are billed on the first day of the month. If you have our 1 Month At A Time plan your account is billed each month. 
  • CAN I CANCEL MY SUBSCRIPTION? You can cancel your subscription any time. If you are on the monthly plan your subscription will terminate immediately, although if you've recently been charged for that month's box you will still receive that box in the mail. If you are on the 3 month plan you can also cancel your subscription at any time as well. You will still receive whatever boxes you are still owed for the months left in your subscription. 
  • WHAT PAYMENT METHODS DO YOU ACCEPT? We currently accept all major credit cards and Paypal. 

SHIPPING

  • DOES ENCHANTED FANDOM SHIP INTERNATIONALLY? Yes! We ship to the United States, Canada, and almost all other countries worldwide! 
  • HOW MUCH DOES SHIPPING COST? Shipping is calculated based on your location. You can see your shipping cost as you go through the Check Out process. 
  • WHEN ARE THE BOXES SHIPPED? Boxes are shipped between the 15th and the 25th of each month.
  • IS THE SHIPPING TRACKED? Yes! As soon as we ship your box you will receive an email with a tracking number so you'll know just when your box will arrive.
  • WHEN WILL MY BOX ARRIVE? We ship priority mail so you should receive your box a few days after we ship it! You will be able to track your box with a tracking number that we will email to you. 

ADDRESS CHANGES

  • I AM SUBSCRIBED, CAN I CHANGE MY DELIVERY ADDRESS? Yes! Just contact us at Support@enchantedfandom.com. If you are on our monthly plan, please be sure you update your shipping information before the 1st of the month in order to avoid any shipping errors. When subscriptions renew on the 1st of the month, they renew with the address on your account at the time of renewal.
  • I HAVE A SINGLE PURCHASE, CAN I CHANGE MY ADDRESS? Yes! Please see above.

RETURNS AND SUPPORT

  • CAN I RETURN OR EXCHANGE THE BOX I RECEIVED? No, sorry. We do not accept returns or exchanges on our boxes. 
  • ONE OF THE ITEMS IN MY BOX WAS BROKEN/DAMAGED, WHAT DO I DO? Please let us know right away at Support@enchantedfandom.com

BUSINESS INQUIRIES AND REVIEWS

  • I WANT TO REVIEW YOUR BOX ON MY BLOG/YOUTUBE/INSTAGRAM. CAN YOU SEND ME ONE FOR FREE? We're so excited that you are interested in reviewing Enchanted Fandom! We do work with bloggers, Youtubers, and Instagrammers as reviewers and representatives. Please feel free to email us at Info@enchantedfandom.com with some information about your blog, channel, or Instagram account. And follow us on social media for information about our rep searches!
  • I CREATE ITEMS THAT I THINK WOULD BE A GREAT FIT FOR YOUR BOX, HOW DO I GET MY ITEMS INCLUDED? We are always looking for new vendors for our boxes! Please email us at Sales@enchantedfandom.com with some more information about your items and please include a link to a website, online store, or social media so we can check out your items as well.